Terms of Use
Last updated: 18 September 2026
1. About these terms
schroeyandmouser.com is operated by Gatecrashers, trading as Schröey & Mouser, with its registered address at B-32/70, 1st Floor, Rama Road Industrial Area, Shivaji Marg, Najafgarh Road, New Delhi 110015.
By using this website or placing an order, you agree to these terms. If you do not agree with them, please do not use the site. References to "we", "us" and "our" mean Gatecrashers trading as Schröey & Mouser. References to "you" mean the person using the site or placing an order.
2. Eligibility
You must be 18 or older to place an order. If you are under 18, you may use the site only under the supervision of a parent or legal guardian, and any order must be placed by them. By placing an order you confirm that you are legally capable of entering into a binding contract under Indian law.
3. Your account
If you create an account, you are responsible for keeping your login details confidential and for all activity that happens under your account. Tell us promptly at support@schroeyandmouser.com if you believe your account has been used without your permission. We may suspend or close an account that is being used in breach of these terms.
4. Our products
Our pieces are handmade. The form is consistent, but painting, glaze and colour vary between pieces, and those variations are a feature of hand-finished work rather than a defect.
Product photographs are of actual pieces, but colours can appear differently on different screens and under different lighting. We cannot guarantee that what you see on your device matches the piece exactly.
Product dimensions and weights are approximate. Where a product is listed as dishwasher safe or microwave safe, that reflects the piece as supplied and does not extend to damage caused by misuse, thermal shock, drops or ordinary wear.
5. Pricing and availability
All prices are in Indian Rupees and inclusive of applicable taxes unless stated otherwise. Shipping is free within India.
We may change prices, withdraw products, or change product descriptions at any time without notice. Availability shown on the site is indicative and is not a guarantee that an item is in stock.
Despite our care, listings can occasionally carry an error in price or description. Where we identify an error in an order you have placed, we will contact you and offer either to proceed at the correct price or to cancel the order and refund you in full. We are not obliged to supply a product at an incorrect price.
6. Orders
Your order is an offer to buy. A contract is formed only when we accept your order, which happens when we dispatch it, not when you receive an order confirmation email.
We may decline or cancel an order at our discretion, including where a product is unavailable, where there is a pricing or description error, where we suspect fraud or misuse, where the delivery address is incomplete or outside our service area, or where an order appears to be placed for resale. If we cancel an order you have paid for, we refund you in full.
We may limit the quantity of any item that can be bought in a single order or by a single customer.
Orders cannot be cancelled once placed. Please see our Return Policy for the full position.
7. Payment
Payments are processed by Razorpay. By paying you agree to Razorpay's terms and confirm that the payment method you are using belongs to you or that you are authorised to use it. We do not store your card, UPI or net banking credentials.
If a payment is reversed, charged back or fails after dispatch, we may withhold further orders and take steps to recover the amount due.
8. Shipping, returns and claims
Delivery timelines, shipping charges and damage claims are governed by our Shipping Policy. Returns, replacements, refunds and manufacturing faults are governed by our Return Policy. Both form part of these terms.
Damage claims require a single continuous unboxing video as set out in the Shipping Policy. We may decline a claim that does not meet those requirements.
9. Fair use of our claims process
We assess claims in good faith and expect the same in return. We may decline a claim, and may refuse to accept future orders from a customer, where we have reasonable grounds to believe that a claim is dishonest, that submitted media has been edited, generated or misrepresented, or that our claims process is being used repeatedly in bad faith.
Where we decline a claim on these grounds, we will tell you what we observed and give you an opportunity to respond before closing it.
10. Intellectual property
All designs, product forms, artwork, patterns, photographs, text, logos and the name Schröey & Mouser are owned by us or licensed to us, and are protected under Indian intellectual property law.
You may view and share site content for personal, non-commercial purposes. You may not copy, reproduce, manufacture, adapt or sell our designs or product forms, use our images or text commercially, or use our name or marks without our written permission.
Buying a piece gives you ownership of that object. It does not transfer any rights in the design.
11. Content you send us
If you send us reviews, photographs, videos or other content, you confirm that it is yours to send and that it does not infringe anyone else's rights.
Media submitted as part of a damage claim is used only to assess that claim and is handled as described in our Privacy Policy.
For content you post publicly, such as a review or a tagged social post, you grant us a non-exclusive, royalty free licence to use and display it in connection with our products and marketing. You can ask us to stop using it at any time by writing to support@schroeyandmouser.com.
12. Acceptable use
You agree not to use the site to break any law, to interfere with its operation or security, to scrape or harvest data through automated means, to place fraudulent orders, to impersonate anyone, or to upload anything harmful, unlawful, obscene, defamatory or infringing.
13. Third party links and services
The site links to and relies on third party services, including Razorpay, Shopify, our courier partners, and social platforms. We are not responsible for the content, policies or performance of third party sites and services. Your dealings with them are governed by their own terms.
14. Availability of the site
We aim to keep the site running but do not guarantee uninterrupted access. We may suspend, withdraw or restrict the site or any part of it for maintenance or any other reason, without notice.
15. Liability
Nothing in these terms excludes or limits our liability where it cannot lawfully be excluded, including under the Consumer Protection Act, 2019.
Subject to that, we are not liable for indirect or consequential loss, loss of profit, loss of opportunity, or loss arising from delays outside our control. Our total liability in relation to any order is limited to the amount you paid for that order.
16. Indemnity
You agree to indemnify us against claims, losses and reasonable costs arising from your breach of these terms, your misuse of the site, or your infringement of any third party's rights.
17. Events outside our control
We are not liable for failure or delay in performing our obligations where it results from events outside our reasonable control, including natural events, strikes, civil unrest, government restrictions, courier failures, power or internet outages, and epidemics.
18. Changes to these terms
We may update these terms from time to time. The current version is always on this page with the date it was last updated. Continuing to use the site after a change means you accept the updated terms.
19. Governing law and jurisdiction
These terms are governed by the laws of India. Subject to any right you have under consumer protection law to approach a forum in your own jurisdiction, the courts at New Delhi have exclusive jurisdiction over any dispute arising from these terms.
20. Grievance Officer
Name: Vishwajeet Singh
Designation: Grievance Officer
Email: support@schroeyandmouser.com
Address: B-32/70, 1st Floor, Rama Road Industrial Area, Shivaji Marg, Najafgarh Road, New Delhi 110015
We acknowledge complaints within 48 hours of receipt and aim to resolve them within 30 days.
21. Contact